This Refund & Cancellation Policy explains how refunds, cancellations, and billing adjustments are handled for all services provided by BlueKoala Aruba, including IT consulting, software development, training, website services, and digital solutions.
1. General Policy
All payments made to BlueKoala Aruba are for professional IT services. Because our work involves time, expertise, and custom deliverables, refunds are limited and only granted under specific conditions outlined below.
2. Refund Eligibility
Refunds may be issued under the following conditions:
- The service has not yet started.
- A technical issue prevents delivery and cannot be resolved.
- A duplicate payment was made.
- A subscription was cancelled before the next billing cycle.
Refunds are not issued for:
- Completed work.
- Partially completed work where deliverables were already provided.
- Change of mind after work has begun.
- Training sessions already delivered.
- Digital products already downloaded or accessed.
3. Project Cancellation
If a client cancels a project, the following terms apply:
- Work completed up to the cancellation date will be billed.
- Deposits are non-refundable unless otherwise agreed.
- Any prepaid hours used will be deducted from the refund amount.
4. Subscription Services
Monthly or yearly subscriptions (maintenance, support, hosting configuration, monitoring, etc.) may be cancelled at any time. Cancellation stops future billing but does not refund previous payments.
5. Payment Disputes
If you believe a payment was made in error, contact us immediately. We will investigate and resolve the issue as quickly as possible.
6. Contact Information
For refund or cancellation requests, please contact us at:
[email protected]