Welcome to BlueKoala Aruba (“BlueKoala”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website, services, training, software development, and any digital products or solutions we provide. By accessing or using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue use of our website and services.
1. Company Information
BlueKoala is an Aruba‑based IT company offering web design, software development, training, consulting, and related digital services. Operating name: BlueKoala Location: Aruba Email: [email protected] Website: https://www.bluekoala-aruba.com
2. Scope of Services
BlueKoala provides a variety of IT services, including but not limited to:
- Website design and development
- Software development
- IT consulting
- Technical training
- Website maintenance
- Hosting configuration
- CloudPanel, VPS, and server setup
- Performance optimization
- Security configuration
- Custom digital solutions
All services are delivered either remotely or in person, depending on the project and client location.
3. Service Agreements
Before any project begins, BlueKoala will provide:
- A quotation or proposal
- A description of deliverables
- Estimated timelines
- Pricing details
- Payment terms
By approving a quotation or proposal, the client enters into a binding agreement with BlueKoala.
4. Pricing & Payment Terms
4.1 Pricing
All prices are listed in USD unless otherwise stated. Pricing may vary depending on project complexity, urgency, or additional requirements.
4.2 Payment Methods
We accept the following payment methods:
- Credit card (via Verifone / 2Checkout)
- Binance Pay
- Local bank transfer (Aruba)
- Other methods as listed on our Payment Page
4.3 Payment Schedule
Depending on the project, payment may be:
- 100% upfront
- 50% upfront, 50% upon completion
- Monthly subscription
- Hourly billing
The payment schedule will be clearly stated in the quotation.
4.4 Late Payments
Invoices not paid by the due date may incur:
- Service suspension
- Late fees
- Project delays
BlueKoala reserves the right to pause work until outstanding payments are resolved.
5. Refund & Cancellation Policy
5.1 Refunds
Refunds are only issued under the following conditions:
- The service has not yet started
- A technical issue prevents delivery and cannot be resolved
- A duplicate payment was made
- A subscription was canceled before the next billing cycle
Refunds are not issued for:
- Completed work
- Partially completed work where deliverables were already provided
- Change of mind after work has begun
- Training sessions already delivered
- Digital products already downloaded or accessed
5.2 Project Cancellation
If a client cancels a project:
- Work completed up to the cancellation date will be billed
- Deposits are non‑refundable unless otherwise agreed
- Any prepaid hours used will be deducted from the refund amount
6. Client Responsibilities
Clients agree to:
- Provide accurate information
- Supply required content, materials, or access credentials
- Respond to communication in a timely manner
- Ensure they have rights to any content provided (images, text, logos, etc.)
BlueKoala is not responsible for delays caused by missing client input.
7. Intellectual Property
7.1 Client Materials
All materials provided by the client remain the client’s property.
7.2 BlueKoala Deliverables
Unless otherwise agreed:
- Custom software, websites, and digital assets created for the client become the client’s property upon full payment.
- BlueKoala retains the right to showcase completed work in portfolios, case studies, or marketing materials.
7.3 Third‑Party Licenses
Some services may require third‑party licenses (plugins, themes, APIs). These licenses remain subject to the terms of the respective providers.
8. Confidentiality
BlueKoala will not disclose client information, credentials, or project details to third parties unless:
- Required by law
- Necessary to complete the project
- The client provides written permission
All sensitive data is handled securely.
9. Limitation of Liability
BlueKoala is not liable for:
- Loss of revenue
- Business interruption
- Data loss caused by third‑party services
- Issues caused by hosting providers, domain registrars, or external platforms
- Security breaches resulting from client negligence
Our maximum liability is limited to the amount paid for the service in question.
10. Warranties & Support
10.1 Warranty
Completed projects include a 14‑day warranty period covering:
- Bug fixes
- Minor adjustments
- Technical corrections
Major changes or new features are billed separately.
10.2 Ongoing Support
Support packages are available monthly or hourly. Support is not included unless explicitly stated.
11. Use of Website
By using our website, you agree not to:
- Attempt unauthorized access
- Copy or distribute content without permission
- Use our website for illegal activities
- Interfere with security or performance
12. Privacy & Data Protection
Our Privacy Policy explains how we collect, store, and process personal data. By using our services, you agree to the terms outlined in our Privacy Policy.
13. Third‑Party Services
BlueKoala may integrate or rely on third‑party services such as:
- Verifone / 2Checkout
- Binance Pay
- Cloudflare
- Hosting providers
- WordPress plugins
We are not responsible for outages, errors, or limitations caused by these external services.
14. Governing Law
These Terms & Conditions are governed by the laws of Aruba. Any disputes will be handled through Aruba’s legal system.
15. Changes to Terms
BlueKoala may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.
16. Contact Information
For questions regarding these Terms & Conditions:
BlueKoala Aruba Email: [email protected] Website: https://www.bluekoala-aruba.com